Monday, July 30, 2012
Friday, July 27, 2012
The Importance of Human Resources Management For Hotels
One of the most important departments of any hotel staff is human resources management. Proper human resources management can be the difference between a really well run hotel and a poorly one hotel. The human resources manager can control almost the whole feeling and presence of the entire hotel. This makes the importance of human resources management for hotels very evident.
There are several different areas in which human resources management is very important. One of these areas is for newly hired employees. The employees that are hired in a hotel can really alter the quality of service and the whole atmosphere of the hotel. This means that it is very important to pick upbeat, dedicated workers for each position. It is the job of the human resources manager to make sure that good people are chosen to work in the hotel. In many cases many hotel workers are only participating in hotel work because they can find nothing else to do. Not very many people have a dream of running or serving in a hotel environment. However, there are some people who do want to work in that capacity, and it is the job of the human resources manager to find those people.
Management
Fashion To Go Fashion To Go Buy Elite Buying Ideas Buying Tags Cheap Sales Custom Items Daily Corner Daily Item Daily Tags Easy at Home Easy Purchase Ed-Buy Online Elite Market Elite Zone E-Shopping Mall Gift Shopping I-Shopping New Prices New Price Tags Online Grocery Shop for Online Shop In Style Shopping Cart Shopping Day AZ Shopping Cart Brand Sales 24 Hours For GiftsRetention of employees is another large problem in the hotel service business. Since so many of the employees do not have hotel work as their ending career goals, many of them only work in a hotel for a short amount of time. Other employees may have to be let go because of poor work ethics or other issues. However, there are ways that a hotel human resources manager can curb some of the desire and likelihood that employees will move to other jobs quickly. The importance of human resources management for hotels is very large in this area. Managers can provide good training and incentive programs that will cause employees to stay longer at the hotel. Having a clear progression plan to advance to higher levels of service will also cause employees to stick around much longer.
The Importance of Human Resources Management For Hotels
The issue of employee progression and promotion is also another large issue for the hotel industry. The importance of human resources management for hotels is proven in this area. Hotels which provide ways for employees to advance in position, or that provide training for employees so that they can gain skills necessary for an advanced position are very important to the retention rate of employees. It is easy to implement services of this nature and the expense is negligible compared to the expense and time necessary to constantly find new employees to replace the ones that always leave shortly after being hired. One of the easiest things to implement is English lessons. Many hotel employees do not speak English very well, and so it is a great incentive for them to stay working at a hotel if they are offered English lessons.
The importance of human resources management for hotels is also important in the area of employee services. If the employees know they can come to the human resources manager whenever they have a problem or issue then it is easier for them to work in good conscience. Many human resources departments implement different games and activities to make the work environment more interesting and fun for employees. There are many different services that a human resources manager can think of to help employee morale. Maybe the hotel could implement a babysitting service, or have a park day every year. These little services go a long way towards making happy employees. Happy employees make happy companies and happy customers.
As you can see, the importance of human resources management for hotels is very great. There are thousands of ways that a human resources manager can make a hotel run more smoothly and more efficiently. There are many different areas that can benefit from the experience and guidance of a human resources manager. Therefore it is very important to not undermine the manager's importance. Without the human resources manager a hotel is not the same or as pleasing to customers and employees.
The Importance of Human Resources Management For Hotels
Nick Nikolis is living and working in Rhodes Greece and writing about Self help, Business, Hospitality Industry and destinations. Check here Cyprus hotels and Greece Villas.
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Tuesday, July 17, 2012
Communication - Seven Verbal Communication Skills That Improve Workplace Management Effectiveness
Successful executives, managers and supervisors know that the importance of effective communication in the workplace cannot be underestimated. Poor communication is responsible for mistakes, conflict, and negativity in the workplace. Have you ever thought the following?
"Oops, I know I said that, but what I meant to say was..."
Management
" Why can't I get buy in from the team?"
Communication - Seven Verbal Communication Skills That Improve Workplace Management Effectiveness
"That mistake could have been avoided if I had only said...."
Two common communication barriers are:
Not being aware of effective communication skills
Being in a hurry.
Since effective communication in business is essential to success at your company or organization, it makes sense to improve your communication skills. The good news is that you can learn some basic communication skills and use them today to improve the quality of your workplace relationships with both employees and customers.
Seven Communication Skills for the Workplace
1. Personal Contact
Did you ever wonder why companies spend thousands of dollars sending sales people across the country when they could do a phone call for much less? The reason is that people relate to one another better when they can meet in person and read each other's body language. What's more, people can feel the energy the connection creates. You can also smile and shake someone's hand when you greet them, which creates a powerful connection.
2. Develop a network.
No one achieves success alone. Success in any company requires a team effort.
Make an effort to get to know managers and employees in different departments within your company,
Meet new people in professional organizations.
Become active in your community.
3. Always be courteous.
Courtesy lets people know that you care.
The words "Thank You" show that you appreciate your employees' efforts, and this is important because appreciation is the number one thing that employees want from management.
A little change like saying, "Would you please..." instead of just, "Please..." will make you sound less dogmatic and will improve your relationships with your employees.
4. Be clear
Since people often hear things differently, and they may be hesitant to ask you to explain what you said, you should ask, "Did I explain this clearly?" This will confirm that people understood you.
5. Compromise
You can decrease the tension associated with conflict if you always ask, "What is best for the company?" This gives people a different perspective on your requests, and they will be less likely to take any conflict personally.
6. Be interesting and interested
Even though most of your workplace communications will be about business topics, it is also important to share your personal side. Let your staff know about your interests and your family, and ask them about theirs. Telling a few short personal stories about your interesting experiences will make your employees feel more connected to you as a person. Read your hometown paper daily so you know what is going on in your community and what personal concerns your staff may have about them.
7. Listen
Listening attentively to your employees demonstrates respect. Listening isn't easy because everyone's mind tends to wander. So to help you concentrate on what the other person is saying, keep a good eye contact --without staring, and then make a comment about it or ask a question.
Improving your communication skills is a process that happens gradually over a period of time. The good news is that you have opportunities to practice your communication skills every day at work. Here's a tip to help you improve faster. At the end of each day, take a moment to review your communications during the day. What was effective? What wasn't effective? That way you will continue to learn and improve your communication skills.
Communication is the key to success in business
That is why you should be aware of how you are communicating at all times. As a result... you will become a role model for effective workplace communication skills to your employees. This is important because the ultimate goal of any supervisor, manager or executive is to turn ordinary workers into extraordinary employees. You can take a huge step toward doing this by honing your own communication skills.
Communication - Seven Verbal Communication Skills That Improve Workplace Management Effectiveness
Successful Workplace Communication is one of the 13 essential skills that employees use at work. The Employee Success Toolkit is a professional development course for employees that teaches these essential skills in 13 easy-to-follow lessons. See what these 13 skills are at: http://www.EmployeeSuccessToolkit.com
I also invite you to visit http://www.ConfidenceCenter.com for a free Employee Morale Starter eKit and Employee Morale Calendar Planner
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Saturday, July 14, 2012
Measurable Goals For Performance Management
In a recent email to me, mezhermnt subscriber Corina from Hong Kong asks:
"This will be the first year my company uses the SMART approach to do performance management. As a manager, I am supposed to set up measurable objectives for my subordinates. It's not a problem for me to set up measurable objectives for my assistant managers as they have deadlines to meet. But when it comes to my secretary and the clerical staff, I am not sure how to set measurable goals for them as their duties are very routine and tedious. Could you give me some examples?"
Management
Are deadlines the only thing worth measuring?
Measurable Goals For Performance Management
Corina mentions that setting up measurable goals for her assistant managers is relatively easy because they have deadlines to meet. Does this mean that the only results worth measuring for the assistant managers is whether they complete things by their deadlines?
What about completing the right things, instead of wasting time and effort and money on doing things that really don't need to be done at all?
And what about completing things well, instead of rushing to get it done on time but producing an end result that falls below the standards required?
Spend the time to think about results, before thinking about goals and measures.
So this is the first key to setting measurable goals for performance management: first spend some time to define the most important results that the person, in their role, is responsible for achieving. And check that you've got the right balance among those results using a checklist something like this one:
* timeliness (finishing the work on time, or with as short as feasible cycle time or total effort)
* quality (the goodness of the output produced, perhaps in terms of customer expectations or standards)
* quantity (the total amount of work performed, or output produced)
* cost (the total amount spent to perform the tasks)
* efficiency or productivity (the best use of time and resources)
So what are some examples of measurable goals for a secretary or personal assistant?
First we need to talk about the results that are important for a secretary or personal assistant to achieve, rather than get hung up on the duties they perform. For example, rather than focusing on the duties of "send agendas for meetings" and "schedule appointments", one key result might be "their boss is always able to focus on the priorities and not distracted by administrative tasks".
Next, what could be some goals for a secretary to strive for over the coming year? One goal, in line with the above result, could be to "Reduce the proportion of administrative items that go into the boss's in tray or diary."
And lastly, how could you measure this goal? One way could be to add the total hours the boss spends on administrative tasks (or tasks that are not in their list of priorities) and divide it by the total time the boss works, to give a proportion of time spent in administrative tasks. Clearly the goal is to reduce this amount.
See how this thought process gets you monitoring important results, instead of just measuring activity, like how many agendas were produced or how many appointments were scheduled?
So next time you're setting goals and measures for your staff, make sure the conversation starts with a clear statement of the results they are responsible for producing, as opposed to the tasks they perform. Measure the results, not the tasks.
Measurable Goals For Performance Management
Stacey Barr is the Performance Measure Specialist, helping people to measure their business strategy, goals and objectives so they actually achieve them.
Sign up for Stacey’s free mezhermnt Handy Hints ezine at http://www.staceybarr.com to receive your complimentary copy of her e-book “202 Tips for Performance Measurement”, and get more control over the destiny of your business.
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Thursday, July 12, 2012
Pain Management - Hiatal Hernia or Acid Reflux? - How to Cure Both
Acid Reflux - Hiatal Hernia
The Hiatal Hernia - Acid Reflux has been called the "great mimic", because it mimics many disorders. A person with this condition can get such severe pains in their chest that they think they are having a heart attack. They may think they have an over acid stomach because they will regurgitate stomach acid after they eat, or their stomach may hurt so badly they will think they have an ulcer. This is just a sampling of the symptoms that may occur from this disorder.
Management
We always recommend that you see a medical professional to make sure there is nothing seriously wrong.
Pain Management - Hiatal Hernia or Acid Reflux? - How to Cure Both
What is a Hiatal Hernia?
When you swallow, your food passes down a long tube known as the esophagus into the stomach. This tube must pass through a muscle known as the diaphragm, which is located near the bottom of your rib cage.
This opening in the diaphragm, which permits the esophagus to pass through, is regulated by a sphincter muscle (or "valve"), which relaxes and opens, when we swallow, to permit the food to pass through the diaphragm and into the stomach. This sphincter or valve closes to prevent stomach acid from coming back up into the throat.
A hiatal hernia-acid reflux occurs when the top of the stomach rolls or slides up into this opening and becomes stuck there.
Naturally, when part of the stomach is forced up into the
diaphragm the sphincter muscle cannot close properly.
Thus, stomach acid may travel back up into the esophagus causing burning sensations (heartburn), esophageal spasms, inflammations and ulcers. (known as the Acid Reflux)
Your diaphragm is a muscle. The diaphragm has three large openings for passage of the aorta, esophagus, and vena cana. When you don't use your diaphragm to breathe, it weakens, and becomes flaccid.
This allows your stomach to be pushed through your diaphragm by gas pressure in your digestive tract in what is known as a hiatal hernia. The resulting pain is often confused for the onset of a heart attack.
A flaccid diaphragm most often results from chest breathing or shallow breathing.
The digestive tract has a series of one way valves to keep food material moving in the correct direction: the esophageal valve in the esophagus, a sphincter muscle valve between the esophagus and the stomach. The pyloric valve between the stomach and the small intestine, the ileocecal valve between the small intestine and the large intestine, and the Houston valve in the descending colon.
When one or more of these valves malfunctions, pressure from gas in the intestines may force food material to back up, pushing stomach acid into the esophagus.
The interesting discovery that we made with our studies in kinesiology was the relationship between these valves and the diaphragm muscle.
The valves generally do not malfunction as long as the diaphragm muscle remains strong and in balance. Once the diaphragm muscle weakens one or more of these valves may malfunction leading to a hiatal hernia and/or acid reflux.
Once the causes of mock heart attack (hiatal hernia) and acid reflux are properly identified, the preferred treatment becomes apparent. Both conditions can be corrected by doing diaphragmatic breathing exercises that both strengthen the diaphragm muscle and force the stomach down and out of the diaphragm.
Technique in Practicing Using The Diaphragm
1. Place your hand on your stomach
When you take an in-breath your stomach goes out.
2. When you release your breath your stomach goes in.
This may be difficult to do at the beginning.
To practice, you can lie on your back and put a book on your stomach. Concentrate with your in-breath pushing the book up and letting it fall when you release your breath.
This exercise can be done on the spot in whatever position you happen to be, standing, sitting, or lying down.
What I have discovered is that when I went to bed at night and did not feel very well, I would put my hand on my stomach and concentrate when taking an in breath to push my stomach out and feel it relax when I let my breath out. I would do this slowly.
The ultimate answer is learning to breathe with your diaphragm all the time. This involves regular practice of diaphragmatic breathing, and a continuing consciousness of how you are breathing.
As you continue this over a period of time, diaphragmatic breathing will become automatic.
A further benefit of diaphragmatic breathing is improved airflow into the lower parts of the lungs and better oxygenation
Once again we have found that helping your body to heal itself through muscle and energy balancing often provides satisfactory results in the long run.
Proper diaphragmatic breathing is important for our overall well-being. Proper diaphragmatic breathing assists us to properly oxygenate our body, particularly during physical exercise, reducing chronic fatigue due to shallow breathing.
It also helps us to maintain proper muscle tone in our diaphragm. This in turn helps us to hold our abdominal organs in the proper position and to reduce abdominal and chest pains. This is often helpful after eating to reduce gastronomic distress.
Another important feature of the Barhydt basic balances is that they always drive the body-mind toward equilibrium (or balance).
A person cannot harm himself or herself by doing these balancing exercises. Just do the exercise if you feel it may be helpful; it generally takes just a few seconds in any case. This makes basic balancing exercises appropriate for self-help.
Another benefit I have discovered when I learned to breathe using my diaphragm is that I can eat most anything like tomato-based foods (ketchup, spaghetti sauce), citrus fruits, mint, and even chocolate within moderation.
Pain Management - Hiatal Hernia or Acid Reflux? - How to Cure Both
And now I would like to invite you to claim your FREE video on the body-mind connection at http://bit.ly/Dr-ElizabethBarhydt-blog
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Tuesday, July 10, 2012
7 Ways to Gain a Professional Online Reputation
A professional online reputation is essential to the
flourishing of any business big or small. Many business
owners spend countless hours on the core operations of their
business forgetting the importance their website has. Having
an up-to-date website with a professional appearance and
easy navigation can make or break a lot of potential
business deals. Below are 7 ways you can gain a professional
online reputation.
1.) Simple Site Navigation. A site with simple navigation
allows customers to focus on the products or information
they are searching for. An unorganized site reflects an
unorganized business and customers will not trust you with
their business.
Management
2.) Up-to-Date Content. Fresh content keeps customers coming
back time and time again. If customers feel they are viewing
the same content and products, why should they return to
your site?
7 Ways to Gain a Professional Online Reputation
3.) Fixing Broken Links. Broken links occur constantly as
external links change. Creating a system for checking links
is essential to a professional online appearance. Customers
visit your site when they believe you to be a reliable
source of information.
4.) Page Additions. Continually adding new pages to your
website such as employment opportunities, new staff changes,
press releases, new services or products and newsletters,
keeps customers coming back. Customers are always interested
in what's going on with your company.
5.) Fast and Reliable Online Contact. Responding to online
inquiries quickly establishes trust with potential and
existing customers. Customers who wait for days for a
response to a simple question will take their business
elsewhere.
6.) Offering a Guarantee or Promise. One sure way to build
customer loyalty and trust is by providing a guarantee or
promise of your service or product. Customers want to know
they can put their trust in you and rely on you when needed.
7.) Individualism. Every individual is unique, likewise,
every company is unique. Customers want (and need) to be
treated like they are unique. Your online services and
products should reflect a willing to be flexible and make
changes for those unique customers.
Implementing these 7 changes on your website will not only
ensure customer loyalty but also an increase in sales.
Customers need to know you are fast and reliable. A
professional online reputation will ensure just that!
You have permission to publish this article electronically
or in print, free of charge, as long as the bylines are
included. A courtesy copy of your publication would be
appreciated.
Christine Boak is the owner of Rapid Fast Updates. She works with small-to-medium sized businesses to obtain a professional online reputation through her web maintenance and redesign services. Visit her site to find out how you can earn FREE web maintenance services at [http://www.rapidfastupdates.com] or Christine@rapidfastupdates.com.
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Wednesday, July 4, 2012
Preparing For Management Responsibilities
The Webster dictionary describes a manager as 'someone who handles or directs with a degree of skill'. But this definition is not rigid as are the responsibilities. Alternatively, you can think of a manager as someone who controls resources and expenditures. A manager has 4 basic roles to play in such areas as planning, organizing, directing or leading and supervising. Is this all that it takes to become a manager? Unfortunately not; you have to be answerable for failures while credit may not be given to you for successes (unless you are the owner). To understand how to prepare for management responsibilities, let's look first at desirable managerial characteristics:
Attributes Of An Outstanding Manager
Management
An outstanding manager is respected by both his peers and upper management. He is respected because he possesses qualities which others wish to have.
Preparing For Management Responsibilities
1. Manager Is A Task Maker: A manager sets realistic targets achievable through hard work and breaks them up to share them among the team members.
2. Industrious In Nature: Typically characterized by a hard working nature and perseverance to work meticulously to promote goals.
3. Approachable: He is a vivid listener and is easily comprehendible. Available for discussions and is eager to help solve matters.
4. Respectful: It is perhaps for this character that he inspires respect from teammates. He never disrespects an individual nor does he demand the impossible. He has a perfect judgment of individual capabilities, so he acknowledges difficulties and frustrations.
5. He Is Charismatic And Cheerful: Positive in outlook and bubbly in nature.
6. Never-Say-Die Attitude: Above all else, this character self-motivates the manager. It keeps him spontaneous and resourceful.
How To Prepare For Management Responsibilities
At the core, a manager has two responsibilities. Overseeing the day-to-day activities and leading the team or organization to next level. Preparing for both of these necessitates certain carefully cultivated habits.
Dealing With Day-To-Day Activities:
The first thing to understand is that, come what may, daily activities can't be ignored. Even if there are bigger and better plans, what makes the wheel run is daily activities. Cultivate habits like following routines; ask about problems being faced by workers, don't be impatient and lose your temper, ask how you can help them finish their tasks, etc. Unless you master the daily grind, a manager can quickly find himself behind.
Leading The Team:
Taking Things With A Grain Of Salt: It might feel like you are being weighed down by the workload. But you can't just wish it away. Learn to be judicious and willing to take calculated risks. You should not differentiate workers on personal levels but must be aware of the abilities of each one. Solving problems and disputes instantaneously, not only saves the day for you but wins confidence from everyone.
Putting Your Experience To Use: Develop analytical abilities. This helps you to both envision plans and put them into concrete steps. Draw from past experiences, wherever necessary. Don't hesitate to ask questions and accept suggestions. Generate ideas by brainstorming with colleagues.
Goal Setting: Although you are managing daily activities, your main goal is organizational growth and with it, your own personal growth. You should dream big, but also set realistic goals based on assessments of scalability, need and cost factors etc.
Preparing For Management Responsibilities
Tony Jacowski is a certified Master Black Belt for Aveta Solutions – Six Sigma Online ( http://www.sixsigmaonline.org ). Six Sigma Online offers online six sigma training and certification classes for lean six sigma, black belts, green belts, and yellow belts.
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Monday, July 2, 2012
Ethics in Management - Ethical Management
Facilitative and positive leadership is linked to ethics in management, and it begins with a solid understanding of the self. Some argue that the key elements to positive leadership are self-awareness, self-discipline, and self-efficacy, which then leads to the servant leader, who serves the corporation and the workers by focusing on corporate objectives and goals rather than personal goals. Self-awareness, has little to do with contemplating one's navel high in the mountains of India. It is based on a genuine understanding of one's emotions and selfish tendencies, leading to emotional control and emotional intelligence, the ability to see beyond personal aggrandizement and to display a managerial effectiveness that "does not vary" from situation to situation.
Technology has created a new, and younger, leadership corps that is well versed in technological innovation, but not so knowledgeable in management and leadership skills. Psychological knowledge can bridge that gap by providing an understanding of human factors that are usually learned, if at all, through years of on the job experience. These factors include, for example, body language, presentation of self, and motivational theory. Many theorists argue that American corporate culture was creating a Marxian like alienation in its white collar workers, who began to feel isolated and powerless in a bureaucratic world that mandated decision making and problem solving from above, and sought to remove the personality and individual characteristics of its workers. Bureaucracy and its rigid enforcement of rules and regulations was strangling innovation and satisfaction within the workforce. One solution is to eliminate the rule of bureaucracy and allow workers more input into their jobs, which would create a sense of control over their own destinies. His argument for empowerment as a source of innovation is the foundation of much of modern management and workplace theory.
Management
The ethics of management is tied closely to the pursuit of worker motivation, value acquisition and learning principles. Management must serve the company. Ethical managers must never serve themselves or their own personal agendas. To increase ethics in management, managers can nurture and foster their teams and workers by improving performance through the use of learning and value acquisition tools such as seminars, tuition reimbursement for outside courses relating to work and job performance, and encouraging workers to gain transferable skills which will benefit their careers. Ethical managers do not practice negative power and realize that educating a workforce can only help meet the company's objectives and goals.
Ethics in Management - Ethical Management
Ethics in Management - Ethical Management
John Halasz is a former writing teacher and currently a professional writer and internet marketer. He has written SEO articles and ghostwritten novels, books, and scholarly articles.
A Canisius College graduate, he went on to the University of Buffalo for his teaching certificate in English writing, earning a 3.934 GPA before going on to teach in Brooklyn, NY.
With a love for writing, and a need for a stress-free life, John Halasz quit teaching to start several successful writing business, which truly represent all marketable genres of writing.
John Halasz's Writing Services:
SEO Article Writing Service
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